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Welcome to the Ink Flow Innovations FAQ page. Here, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you need further assistance, please contact us at [email protected].
1. What products do you offer?
We provide a wide range of office and printing solutions, including:
- Printers
- Scanners
- Toners and cartridges
- Accessories (cables, paper, etc.)
- Printer Spare parts
2. How can I place an order?
You can place an order by visiting our online store at https://inkflow.co.ke. Simply browse our products, add items to your cart, and proceed to checkout.
3. What payment methods do you accept?
We accept the following payment methods:
Mobile money (e.g., M-Pesa)
Credit and debit cards
Bank transfers
All payments are processed securely through trusted payment gateways.
4. Do you deliver products?
Yes, we offer delivery services across Kenya. Delivery times and charges depend on your location. You will receive tracking information once your order is dispatched.
5. What is your return policy?
We accept returns for eligible items within 14 days of purchase, provided the items are unused and in their original packaging. For more details, please refer to our Returns and Refunds Policy.
6. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order’s status on our delivery partner’s website.
7. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately at [email protected] or call our customer service at 0724 62 62 62 . We will arrange for a replacement or refund.
8. Do you offer warranty on your products?
Yes, most of our products come with a manufacturer’s warranty. The warranty period and terms vary depending on the product. Please check the product description for specific warranty details.
9. How can I contact customer support?
You can reach our customer support team via:
Email: [email protected]
Phone: 0724 62 62 62
We are available during business hours to assist you with any queries.
10. Do you offer bulk purchasing discounts?
Yes, we provide discounts for bulk purchases. Please contact us at [email protected] for more information on bulk orders and pricing.
Thank you for choosing Ink Flow Innovations. We are here to provide you with the best printing and office solutions!